Payment method

We accept PayPal, credit cards, debit cards, etc. On the payment screen, there should be photos for VISA, MasterCard, ETC. You can click any card to enter the checkout page and fill in the information on the card you want to use.

Why the payment failed?

I apologize for the frustrating situation. At the launch of our sale, our website was so inundated with customer traffic that was simply not able to keep up. I am sorry that we were unable to meet your expectations, but we are doing our best to provide every customer with great service for the remainder of the sale. If you have been unable to order, please clean the cookie, restart the browser and try again.   Thanks for reaching out to us. If you could not check out at this moment, please follow this steps to give it a try.  1.Try cleaning the cookies, using another browser like google chrome. 2.Change with another devices (cell phone, computer or pad) to see if it works.  3.Please also contact the bank for consulting if they accepts international charges. 4. If that doesn’t help, for any further questions, please provide us with a screenshot for it, the exact time, what devices and browser you use. Please keep me posted and I will report your problem to IT team and they will make efforts to fix it. 

What are the payment options?

We accept PayPal, credit cards, debit cards, etc. On the payment screen, there should be photos for VISA, MasterCard, ETC. You can click any card to enter the checkout page and fill in the information on the card you want to use.

Order still shows awaiting payment/canceled but the money was taken from my account.

payment status of each order. If there are multiple orders and any of them have not been paid within the specified time frame, it is possible that the system automatically cancels those unpaid orders.

Why my order still shows awaiting payment/canceled but the money was taken from my account?

We completely apologize if you are experiencing this issue. Please send us a website live chat request or email cs@olightstore.com with the transaction ID. We will make sure that the issue is corrected.