Order can be cancelled before it ships out. If you have an account with Olight, you can cancel it by yourself in your account. If you placed the order as guest, please contact our CS team with your order number and the reason, we will take care of you;

order as a guest, please get in touch with our CS team with the following information: Return Type: Refund, Replace, Others Order Number: Items for return: Reason for refund/replace:   For Refund

order was placed successfully. Our website will automatically send out the confirmation email to the address specified in the order. Please make sure your email address is correct and check your spam/

order shows a "pending" status after you have submitted the payment, it indicates that the payment is awaiting verification or confirmation, or it is waiting for approval from the bank. During this st

order was placed successfully. Our website will automatically send out the confirmation email to the address specified in the order. Please make sure your email address is correct and check your spam/

order. Alternatively, we can issue a refund for the lost package if you prefer. Please advise.

order during the flash sale! Unfortunately, we are unable to add or exchange items if the order is completed. You can contact cs@olightstore.com or our live chat on www.olightstore.com to as

order history to verify if there are multiple orders generated. Check the payment status of each order. If there are multiple orders and any of them have not been paid within the specified time frame,

We completely apologize if you are experiencing this issue. Please send us a website live chat request or email cs@olightstore.com with the transaction ID. We will make sure that the issue is corrected.