How can I claim warranty for my product?

All products purchased from Olight come with a hassle-free warranty. You can find the precise warranty period of your product on the literature inside its box or on You can also verify the warranty period with our customer service team via the website online chat. If your light was purchased from Olightstore and own an Olight account, you could apply an warranty case in your account by yourself.

Log in to your account——“view all orders"——"more details"——"After sales"——choose "Repair"——fill the blank——complete the application.

If your light was purchased outside Olightstore, please click this link: Contacts- Olight Official Store to submit the warranty form. Our customer service will get back to you 24h and help you to make it right. Note: we can only process the warranty for the light purchased in USA, if your light was purchased in other country, please contact your seller or email(contact@olightworld.com) to find a solution. And for the light outside 30 days free return, you need to cover the shipping to return the light back to us.

Before you clain a warranty, we would like you to do some troubleshooting first.

Test if the light is in the lockout mode: when you click the button it only shows the red indicator light on, which means the light is in the lockout mode. Please press and hold the button for about 3 seconds to get the product out of the lockout mode.
Test the MCC: please connect the charger to a metal object to see if it turns red. If it is still green, then it seems your MCC is defective.
Test the battery: please check if the light can be turned on while connected to the charger. If so, then the battery may get faulty.
Test the barrel or tail switch: please ensure the barrel or tail cap is fully tightened, and the charging contact surface is clean.

If your light issue was caused by a defective battery or charging cable, you could purchase a new one on our website or contact our customer service for a new replacement if it's within the warranty period.

If you have tried all these methods that still don't work, please submit the warranty form, and our customer service team will take care of you.